Who is Bit Refinery?
How is Bit Refinery different from Rackspace, Amazon,etc..?
Bit Refinery prides itself on helping companies take the leap of faith of outsourcing their infrastructure. We just don’t stop at the sale or try to nickel and dime you with features that we feel should be part of hosting your critical business data.
Can we “try before we buy”?
Absolutely. We offer cloud solution demos that can help you see the benefits of these changes within your company’s structure. We can help you set up a proof of concept to make sure our cloud solution will fit your needs. Just contact us.
What does your VMware architecture look like?
We use Enterprise-Class Dell C6100 series rack servers, NetApp storage and connect it all using fully redundant 10GB Brocade and Cisco networking gear. Our bandwidth is provided by the top 16 carriers in the world including Level(3), Mammoth Networks (6 carriers) and Cogent. See more on our infrastructure page.
Why do you use VMware when there are cheaper (and even free) virtualization products?
We chose to use VMware not only because they are the industry leader in virtualization, they also offer 24/7 support of all of our critical systems. Unlike a lot of competitors offering an infrastructure built on open-source products such as KVM and OpenVZ, we didn’t want to take any chances with your data, especially since businesses trust us with their critical data and any downtime could cost thousands of dollars every hour.
Are my virtual servers backed up?
Absolutely! Unlike other providers that do not offer this service or charge extra, here at Bit Refinery, we have always believed that this should be a part of our service, even for our smallest customers at no charge. We use the industry leading VMware backup and replication solution from Veeam.
Do you charge for traffic between my servers?
Absolutely not! The only traffic charge is outbound to the Internet. (Unlimited inbound!) We like to keep our pricing and product offerings as simple as possible.
Do you offer VPN or IPsec to your VMware environment?
We can set up a permanent IPsec tunnel to your office/home along with a easy to use VPN solution for road warriors or remote workers.
How do I calculate CPU resources?
CPU is purchased in 2.1GHz increments. This basically means one physical core equals 2.1GHz. So if you purchase 2CPUs, your virtual machine is given 4.2GHz of processing power.
Do you have a management tool so I can manage my own servers?
Bit Refinery is one of the first service providers to offer vCloud Director (vCD) from VMware. vCD is a portal product that allows you full control over your resources and virtual machines.
How can I contact support? Am I limited to a certain number of incidents or credits? And what does all of this cost?
As a customer of Bit Refinery, you have our full attention. You can call or chat with a member of our support team 24×7 and you have full access to our account management team who work with you until your issue is resolved. You are not limited to the amount of time you can spend with the support team and you have a host of different ways to contact us. We’re here via live chat or phone all of which are included in the price of your account!
What is a pre-installed application?
vCloud Director from VMware has a concept of a catalog. (read more here) A catalog holds pre-built virtual machines referred to as vApps. Bit Refinery has a growing number of applications and operating systems available for free to any of our customers. These include pre-built Windows 2008R2, CentOS, Ubuntu and pre-packaged applications such as SugarCRM, WordPress and Oracle Express Edition. With a few clicks of your mouse, you can have these applications and operating systems installed in a few minutes. For more information, please visit our vCloud Director page.
Do you have case studies about cloud solutions you’ve provided in the past?
Bit Refinery has helped many companies in various fields overcome challenges with cloud based solutions.
How can I get details about my company’s unique situation?
Simple, contact us and we’ll be happy to discuss the appropriate cloud solution for your company’s needs and we’ll create a dedicated virtual infrastructure package at a pricing nobody else can match!