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    Privacy Policy

    Last updated: January 6, 2025

    1. Information We Collect

    We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

    Personal Information: This may include your name, email address, phone number, company name, and billing information.

    Technical Information: We automatically collect certain information about your device and how you interact with our services, including IP addresses, browser type, operating system, and usage patterns.

    Service Data: Information related to your use of our cloud hosting services, including server configurations, resource usage, and performance metrics.

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our cloud hosting services
    • Process transactions and send related information
    • Send technical notices, updates, security alerts, and support messages
    • Respond to your comments, questions, and customer service requests
    • Monitor and analyze trends, usage, and activities in connection with our services
    • Detect, investigate, and prevent fraudulent transactions and other illegal activities
    • Comply with legal obligations and enforce our terms of service

    3. Information Sharing and Disclosure

    We do not sell, trade, or rent your personal information to third parties.

    We may share your information only in the following circumstances:

    • With your consent: When you explicitly agree to such sharing
    • Service providers: With trusted third-party vendors who assist us in operating our services
    • Legal requirements: When required by law or to protect our rights and safety
    • Business transfers: In connection with any merger, sale, or acquisition of our company

    4. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

    • Encryption of data in transit and at rest
    • Regular security assessments and updates
    • Access controls and authentication measures
    • Employee training on data protection

    However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    5. Data Retention

    We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

    6. Your Rights and Choices

    Depending on your location, you may have certain rights regarding your personal information, including:

    • The right to access and receive a copy of your personal information
    • The right to rectify or update your personal information
    • The right to delete your personal information
    • The right to restrict or object to the processing of your personal information
    • The right to data portability

    To exercise these rights, please contact us using the information provided below.

    7. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

    8. International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

    9. Children's Privacy

    Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

    10. Changes to This Privacy Policy

    We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date above.

    11. Contact Us

    If you have any questions about this privacy policy or our data practices, please contact us at:

    Bit Refinery

    Contact us using our