What is managed IT services?

Managed IT services provide your organization with outsourced IT support, cybersecurity, cloud solutions, and infrastructure management — all for a predictable monthly fee. Instead of hiring and maintaining an in-house IT team, you get access to experienced technicians, enterprise-grade security, and 24/7 monitoring.

What size organizations do you support?

We support organizations ranging from 10 to 300+ users. Whether you're a small business needing basic support or a growing company with complex IT requirements, our services scale to match your needs.

How does the Bit Refinery + LoDo IT partnership work?

Bit Refinery provides the underlying bare metal infrastructure — servers, networking, and data center operations. LoDo IT delivers the managed IT layer on top — help desk support, cybersecurity, cloud workspaces, and end user management. Together, we provide a seamless, end-to-end technology solution with a single point of contact.

What devices and platforms do you support?

We support all major platforms including Windows, macOS, iOS, Android, and Linux. Our technicians are experienced with a wide range of business software, cloud platforms, and hardware configurations.

How quickly can you respond to issues?

Our help desk operates 24/7/365 with defined response time SLAs. Critical issues receive immediate attention, while standard requests are typically addressed within hours. You can reach us via phone, email, or live chat.

How do AI solutions work with managed IT?

Our AI business tools are built and hosted on Bit Refinery's infrastructure, fully integrated with your managed IT environment. This means single sign-on, unified support, and no additional vendor relationships. Your AI tools are maintained, updated, and monitored alongside the rest of your IT stack.

Will AI replace our existing software immediately?

No — we take a phased approach. We start by auditing your current SaaS stack to identify which tools are underutilized and where AI can deliver the most value. Then we build and deploy custom solutions incrementally, running in parallel with your existing tools until your team is comfortable with the transition.

Managed IT Solutions

We've partnered with LoDo IT, Denver's trusted managed IT provider since 2009, to deliver end-to-end IT support, cybersecurity, and cloud services on Bit Refinery's bare metal infrastructure.

managed-network-ops

Workstations

Laptops

Servers

Mobile

MANAGED IT

Workstations

Laptops

Servers

Mobile

> patch-deploy --fleet — 24 endpoints updated ✓

110 endpoints

all systems nominal

What is Managed IT?

Managed IT is a complete outsourced technology solution that gives your organization enterprise-grade IT support, cybersecurity, and cloud services — without the cost of building an in-house team. Through our partnership with LoDo IT, we combine Bit Refinery's bare metal infrastructure with LoDo IT's 15+ years of managed IT expertise to deliver a single point of contact for all your technology needs.

24/7 SupportEnterprise SecurityCloud Ready

Whether you have 10 users or 300+, our managed IT services cover every device — Mac, Windows, and mobile. From help desk support and security monitoring to cloud workspaces and disaster recovery, we handle the technology so you can focus on your business.

Our Managed IT Services

Comprehensive IT support, security, and cloud services delivered by LoDo IT on Bit Refinery's infrastructure.

IT Support & Help Desk

Round-the-clock remote support from experienced Tier 2 and Tier 3 technicians. Our multi-channel help desk ensures your team stays productive with fast, reliable issue resolution across all devices and platforms.

24/7/365 remote support from Tier 2 & 3 technicians
End user training & onboarding
Multi-channel support: phone, email, live chat
All devices supported — Mac, Windows, mobile
Ticket portal & remote support tools

Cybersecurity Solutions

Comprehensive security services that protect your business from modern threats. From endpoint protection to compliance audits, we build and maintain a layered defense strategy tailored to your organization.

Network security & firewall management
Business data security & encryption
Endpoint protection & threat detection
Security audits & compliance
SPAM filtering & email security

Cloud & Infrastructure

Cloud workspaces, backup, disaster recovery, and active monitoring — all running on Bit Refinery's bare metal infrastructure. We handle migrations, management, and ongoing optimization so your team can focus on work.

Cloud workspaces & virtual desktops
Cloud backup & disaster recovery
Website hosting & management
Active monitoring 24/7/365
Migration & onboarding support

Delivered in partnership with LoDo IT — Denver's trusted managed IT provider since 2009. With 15+ years of experience supporting organizations from 10 to 300+ users, LoDo IT brings proven expertise in IT support, cybersecurity, and cloud services to every Bit Refinery client.

New Offering

AI-Powered Business Solutions

Custom AI solutions that help your team close more deals, move faster, and cut operational costs — built and hosted on Bit Refinery infrastructure.

Put AI to Work Across Your Business

40%

average productivity gain from AI automation

faster insights from data to decision

25%+

operational cost reduction in automated workflows

Every department has repetitive work that slows your team down and revenue opportunities hiding in your data. We build custom AI tools — tailored to your workflows, trained on your data, running on your infrastructure — that turn those bottlenecks into competitive advantages.

Customer Relationship & Sales

AI-powered CRM that actually understands your customers.

Close more deals by prioritizing your highest-value opportunities

Workflow & Task Management

Intelligent project orchestration that learns from your team.

Deliver projects faster with intelligent resource allocation

Operations & Back Office

Streamline invoicing, expenses, and procurement with AI.

Eliminate manual busywork and reclaim hours every week

Customer Support & Communication

Resolve issues faster with AI that learns your product.

Resolve issues faster while improving satisfaction scores

Knowledge & Document Management

Your company knowledge, instantly searchable and always current.

Surface answers in seconds instead of hours of searching

Marketing & Content

Create, schedule, and optimize content with AI assistance.

Produce better content, reach the right audience, measure everything

Data & Analytics

Ask questions of your data in plain English, get instant answers.

Make data-driven decisions without waiting on reports

Industry-Specific Solutions

Purpose-built AI tools for your industry's unique workflows.

Purpose-built for your industry's compliance and workflow needs

From sales and marketing to operations and support — AI that works the way your business does.

Why Managed IT?

Let our team handle the technology while you focus on what matters most.

Focus on Your Business

Offload IT management to our expert team so you can concentrate on growing your business and serving your customers.

Predictable Costs

Fixed monthly pricing with no surprise bills. Consolidate fragmented SaaS subscriptions and know exactly what you're spending on IT every month.

Proactive Security

Stop threats before they impact your business with 24/7 monitoring, endpoint protection, and regular security audits.

Scalable Support

From 10 to 300+ users, our managed IT services scale with your organization as you grow.

Industries We Serve

We provide managed IT services to organizations across a range of industries that depend on reliable, secure technology.

Healthcare
Legal
Finance
Professional Services
Technology
Non-Profit

Our Process

A straightforward onboarding process that gets your team supported fast.

Discovery

Assess current IT landscape and needs.

Onboard

Set up monitoring, security, and support channels.

Manage

Ongoing 24/7 support, patching, and maintenance.

Optimize

Regular reviews, upgrades, and strategic IT planning.

Why Choose Bit Refinery?

The right partner makes all the difference for your IT infrastructure.

Bare Metal + Managed IT

Infrastructure and IT management under one roof. Get dedicated hardware and expert support from a single provider.

LoDo IT Partnership

15+ years of managed IT expertise from Denver's trusted MSP. Learn more about LoDo IT.

End-to-End Solution

From hardware to help desk — a single point of accountability for your entire technology stack.

Frequently Asked Questions

Ready to Simplify Your IT?

Contact us today and let our team show you how managed IT services from Bit Refinery and LoDo IT can transform your organization's technology experience.